Privacy Policy

Northwest Gates and Doors LLC ("Northwest Gates & Doors," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, retain, and protect information when you use this website, contact us, book a consultation, upload a photo, or communicate with Jordan, our website assistant.

Information We Collect

We collect information you choose to provide, including your name, email address, phone number, preferred contact method, property address, city, requested service, appointment details, project description, and any feedback or review you submit. If you use Jordan, we may collect chat messages, voice transcriptions, and photos you upload for a gate, door, fence, or related project.

We also collect limited technical and usage information, such as pages viewed, referring pages, browser or device details, approximate location inferred from an IP address, and cookie or session information. This helps us secure the site, understand performance, and improve the customer experience.

How We Use Your Information

We use information to respond to requests, assess project needs, schedule and manage consultations, communicate about appointments, prepare or follow up on estimates, operate and improve Jordan, maintain site security, and comply with legal obligations. Where you provide contact details, you authorize us to contact you about your request using the contact method you select or other reasonable methods associated with your inquiry.

AI, Voice, and Photo Features

Jordan may use automated tools to summarize your messages or analyze uploaded project photos and voice inputs. These tools are intended to help identify discussion topics and opportunities; they do not create a binding quote, engineering recommendation, safety certification, or guarantee. Please do not upload sensitive personal records, payment information, or photos you do not have permission to share.

How We Share Information

We do not sell personal information for money. We may share information with service providers that help us operate the website and business, such as website hosting, cloud storage, database, email delivery, analytics, mapping or address-autocomplete, and AI or voice-processing providers. These providers may process information only as needed to provide their services to us. We may also disclose information when required by law, to protect rights or safety, or in connection with a business transfer.

Cookies and Analytics

We use essential cookies to support secure sign-in and site functionality, and may use analytics technologies to understand aggregate website usage. You can control many cookies through your browser settings; disabling certain cookies may affect site features.

Data Retention & Security

We retain information for as long as reasonably necessary for customer service, business records, security, dispute resolution, and legal compliance. We use reasonable administrative, technical, and organizational safeguards, but no internet transmission or storage system can be guaranteed completely secure.

Your Choices and Requests

You may ask us to access, correct, or delete personal information we hold about you, subject to applicable law and legitimate recordkeeping needs. You may opt out of non-essential follow-up emails by using the unsubscribe option where provided, replying to the message, or contacting us directly. We may need to verify your identity before fulfilling a request.

Children and Third-Party Sites

This website is not directed to children under 13, and we do not knowingly collect personal information from them. The site may link to third-party websites or services; their privacy practices are governed by their own policies.

Policy Updates

We may update this Privacy Policy as our services or legal obligations change. The effective date above identifies the most recent revision. Continued use of the website after a revision means the updated policy applies to that use.

Contact

Questions or privacy requests may be sent to Northwest Gates and Doors LLC, Buckley, WA — jordan@nwgatesanddoors.com — (206) 940-0990.